What shops ask us most often.
Are we required to do this?
The law covers online shops above the micro-enterprise threshold (10 employees, or turnover and balance sheet both over €2 million): it is for you to decide, and if you are unsure, your accountant can tell you whether you are above or below that threshold. We only look at the facts on your site: we show them to you, and the decision stays yours.
Isn’t a widget enough?
A widget changes how the site looks or sounds (contrast, text size, text-to-speech), but it does not fix what is underneath: a button with no name or a field with no label stays a problem even with the widget switched on. It does not replace the fixes.
What’s in the check-up?
An automated scan (axe-core, against the WCAG 2.1 AA rules) plus a hands-on test of the checkout journey (home page, category, product, basket, checkout) with a keyboard and a screen reader. At the end: a list of fixes in order of priority and an accessibility statement, both in Italian, based on how the site actually works today (AgID model). €290, one-off.
How long does the check-up take?
A few days from the order; if the shop is large or complex, we say so before confirming the date.
We use Magento, or work with an outside agency: how does this work?
We still do the check-up: it finds the problems on any platform. The fixes, though, we only do on Shopify, WooCommerce and PrestaShop: on Magento or a custom-built site, we hand the list to your agency or developer, ready to action.
How do we pay?
By bank transfer: the check-up is paid on order, with no payment link. The fixes have a fixed price agreed before we start; ongoing monitoring (€19 a month) is paid month by month, in advance.
What risk are we running?
We can’t tell you that, and it isn’t our job to: AgID, Italy’s digital agency, enforces it, and from 11 March 2026 anyone can report a site on its platform. The check-up tells you what needs fixing, not how much risk you are running by staying as you are.